All Systems Operational

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The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

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Uptime over the past 90 days. View historical uptime.
UK Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Operational
Australia / New Zealand Operational
90 days ago
99.99 % uptime
Today
Viewpoint for Projects Operational
Jobpac Connect ? Operational
90 days ago
99.99 % uptime
Today
Viewpoint Field View Operational
Viewpoint Team Operational
Viewpoint Enterprise Cloud Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
North America Operational
90 days ago
100.0 % uptime
Today
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Operational
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Analytics Operational
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Trimble Help ? Operational
Work Center Operational
Viewpoint Traqspera ? Operational
Auto Invoice Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Trimble Pay Operational
90 days ago
100.0 % uptime
Today
Service Hub Operational
90 days ago
100.0 % uptime
Today
B2W Estimate ? Operational
90 days ago
100.0 % uptime
Today
B2W Operational Suite ? Operational
90 days ago
100.0 % uptime
Today
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Europe Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
Viewpoint For Projects Operational
90 days ago
100.0 % uptime
Today
ProjectSight Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Oct 1, 2025

No incidents reported today.

Sep 30, 2025
Trimble Jobpac Connect - Scheduled Hotfix Installation
Completed - The scheduled maintenance has been completed.
Sep 30, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 22:30 UTC
Scheduled - Dear Jobpac Connect Customers,

We will be installing a hotfix to fix the following issues on 1st Oct 2025 at 8:30 AM. There will be no downtime for this installation.

Module - Accounts Payable
[Fix] PTRS Report produces an empty detail report when the run number is finalised.
- Issue# 118964

[Fix] AP Invoice Upload (CREDBAL) incorrectly rejects dissections costed to GL accounts.
- Issue# 118996

Module - System Administration
[Enhancement] Hide and block accelerator commands from users who do not have the authority.

We have taken all necessary precautions to ensure there is no impact due to these fixes.

Thanks
Trimble Jobpac Connect Team
Sep 29, 06:06 UTC
Sep 29, 2025
Issue with the Timesheet Posting process
Resolved - Dear Jobpac Connect Customers,

We are pleased to confirm that the remediation of all impacted customer data has been successfully completed.

We appreciate your patience during this process and apologize for any inconvenience it may have caused.

Best regards,

The Trimble Jobpac Connect Team
Sep 29, 21:41 UTC
Update - Dear Jobpac Connect Customers,

Following our last communication, we would like to provide you with a progress update on the data rectification process.

Our team has completed the analysis of the impacted data and is actively working with customers who have raised cases, as well as proactively reaching out to those we have identified.

We have made excellent progress and anticipate that this work will be completed within the next few days.

We apologize for the inconvenience and thank you for your patience.

Best regards,

The Trimble Jobpac Connect Team
Sep 24, 01:20 UTC
Monitoring - Dear Jobpac Connect Customers,

We are writing to provide a quick update on the timesheet posting issue.

Our team continues to work on fixing the affected data, both for customers who have logged cases and those we have proactively identified. We anticipate this rectification work will be completed in the next few days.

We apologize for the inconvenience and thank you for your patience.

Best regards,

The Trimble Jobpac Connect Team
Sep 19, 00:39 UTC
Identified - Dear Jobpac Connect Customers,

We are writing to inform you of a recently resolved issue that may have impacted some customers that ran payroll processing between 5:00 PM on 12/9/2025 and 2:20 PM on 17/9/2025 which may have resulted in timesheet postings not completing properly.

What was affected: The issue was prominent when the Timesheet Posting process was combined with the Payroll process.
Crucial Note: This issue DID NOT affect the payment of employees. It was isolated to timesheet costing and general ledger clearing.
Resolution: The problem has been resolved, and the payroll system is now operating normally.

We are proactively scanning to identify any customers that may have been impacted. If you notice any inconsistencies in your Timesheet clearing accounts, please log a case with us, and we will rectify it promptly.

We apologize for any inconvenience this may have caused.

Best regards,
The Trimble Jobpac Connect Team
Sep 18, 00:09 UTC
Traqspera Outage--Blank Page or Loading Screen
Resolved - This incident has been resolved.
Sep 29, 21:08 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 19:53 UTC
Investigating - Traqspera Outage: Users are either stuck on Loading Screen or Displaying Blank Screen when Accessing Traqspera. This is being tracked under issue 119015.
We are investigating the issue
Sep 29, 18:09 UTC
Viewpoint for Projects (UK) - Web Application Performance Degraded
Resolved - This incident has been resolved.
Sep 29, 15:42 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 14:32 UTC
Investigating - We are currently investigating this issue.
Sep 29, 12:14 UTC
Traqspera Outage-504 Error when Accessing the site
Resolved - This incident has been resolved.
Sep 29, 14:22 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 29, 13:53 UTC
Investigating - Traqspera Outage: Users are experiencing a 504 Error when Accessing Traqspera. This is being tracked under issue 119012.
We are investigating the issue
Sep 29, 12:55 UTC
Sep 28, 2025
Trimble Viewpoint - Jobpac Connect Monthly Maintenance - 28/09/2025
Completed - The scheduled maintenance has been completed.
Sep 28, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 20:00 UTC
Scheduled - Dear Jobpac Connect customers,


We would like to inform you that our team will be performing a monthly upgrade of the Jobpac Connect Application's infrastructure. This is part of our commitment to continuously improve the software and provide you with the best possible user experience.

The maintenance will take place on 28th Sep from 6 AM AEST and is expected to last for approximately 6 HOURS. During this time, you would not be able to login into Jobpac Connect.

In this month's maintenance, our team will be performing security and other patching on the infrastructure tier to ensure the security and stability of the system. This will involve updating the operating system and related framework to the latest version, which will enhance the performance and reliability of the application.

We would like to assure you that we have taken all necessary precautions to minimize any potential impact on your business operations. However, if you have any questions regarding the maintenance window, please do not hesitate to contact our support team.

Thank you for your cooperation.

Best regards,

Jobpac Connect Team
Sep 21, 22:53 UTC
Sep 27, 2025
Sep 26, 2025

No incidents reported.

Sep 25, 2025
Viewpoint VFP UK - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 25, 19:25 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 18:25 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 25, 18:23 UTC
Sep 24, 2025
Scheduled Maintenance: HRM for Spectrum - Wed, 24 September
Completed - The scheduled maintenance has been completed.
Sep 24, 23:20 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 23:00 UTC
Scheduled - Dear HR Management for Spectrum Customer,

We would like to inform you that our team will be performing a release for HR Management for Spectrum that introduces a new security setting.

There will be a brief maintenance period on September 24th. Release downtime is expected to start at 4 PM PST and will last for approximately 20 MINUTES. During this maintenance window, users will not be able to log into HR.viewpoint.com. The Traqspera Mobile App will not experience downtime; however, paystubs will be unavailable during this period.

Following this release, all users will be required to use Multi-Factor Authentication (MFA) to sign in starting September 24th after 5 PM PST. An Admin Setting is available to disable this requirement if needed. For more details, please see the release notes:
https://help.trimble.com/en/viewpoint-hr-management-for-spectrum/hr-management-for-spectrum/whats-new/
Sep 23, 20:53 UTC
Sep 23, 2025
Jobpac Connect Payroll tax change
Completed - The scheduled maintenance has been completed.
Sep 23, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 11:00 UTC
Scheduled - Dear Jobpac Connect Users,

We will be installing an update to Jobpac at 9pm tonight for the change detailed below.

Effective 24 September 2025, the ATO will update the study and training support loans withholding schedule, and tax tables will be updated.

These updates reflect the reduced compulsory repayment thresholds for PAYG withholding.
Important: There is no requirement to recalculate the STSL withholding amounts from payments that were made between 1 July and 23 September.

Employers should only apply the updated STSL withholding rates for all payments made on or after 24 September 2025.

A Support article will be made available to assist you with the exact Tax Table change that can be configured AFTER this patch is installed.

Thank you for your cooperation
The Jobpac Connect Team
Sep 23, 04:13 UTC
Sep 22, 2025
Jobpac Connect Support Portal Is Moving 24th September – Here’s What You Need to Know
Completed - The scheduled maintenance has been completed.
Sep 22, 21:35 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:30 UTC
Scheduled - Jobpac Connect is transitioning from the Viewpoint Support Portal to the new BuildingPoint Help Centre for all Jobpac Support and Professional Services requests.

From 24th September:
All new support requests must be submitted via the BuildingPoint Help Centre
The Viewpoint portal will no longer be monitored for new Jobpac cases
Existing cases will continue to be resolved, and you’ll be notified if any cases are moved to the BuildingPoint Help Centre

What’s changing for your organisation:
A designated Full access user from your organisation has been asked to confirm who should have access to the new Help Centre.
Once confirmed, approved users will be able to log tickets

You will still be able to:
Access past cases and knowledge base content in the Viewpoint portal
Submit requests via BuildingPoint Help Centre once access is confirmed by your organisation’s Full access contact

Thank you for your support as we make this transition smoother and more secure for everyone.

Questions? Contact simona_riftin@buildingpoint.com.au
Sep 22, 21:19 UTC
Sep 21, 2025

No incidents reported.

Sep 20, 2025

No incidents reported.

Sep 19, 2025
Sep 18, 2025
Viewpoint VFP + FV (EU + UK) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 18, 15:14 UTC
Viewpoint VFP + FV (ANZ + APAC) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 15:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:01 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 18, 13:00 UTC
Viewpoint VFP + FV (NA) - Maintenance
Completed - The scheduled maintenance has been completed.
Sep 18, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 08:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Sep 18, 07:56 UTC
Sep 17, 2025

No incidents reported.

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