Certificate Error
Identified - The latest update for this issue has been found to not resolve the bug. We are rolling back the change and will continue to analyze to find the root cause.
May 04, 2024 - 00:47 UTC
Monitoring - We have deployed and are monitoring the fix regarding certificate errors occurring when logging in using Team, Analytics, Jobpac, and Trimble Construction One.
May 03, 2024 - 19:40 UTC
Identified - We have deployed and are monitoring the fix regarding certificate errors occurring when logging in using Team, Analytics, Jobpac, and Trimble Construction One.
May 02, 2024 - 23:52 UTC

About This Site

The Trimble Viewpoint product infrastructure is continuously monitored to ensure the highest level of availability and performance. Information will be maintained here in the event of an interruption or degradation of service.

If you suspect a problem with system availability, please check this status page before logging a support case; in all likelihood, we are already aware of the issue, and are working to resolve it.

Please bookmark this page for quick reference.

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Uptime over the past 90 days. View historical uptime.
UK Degraded Performance
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Team Degraded Performance
Australia / New Zealand Degraded Performance
90 days ago
99.82 % uptime
Today
Viewpoint for Projects Operational
Jobpac Connect Degraded Performance
90 days ago
99.82 % uptime
Today
Viewpoint Field View Operational
Viewpoint Team Degraded Performance
Viewpoint Enterprise Cloud Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
North America Degraded Performance
Viewpoint Customer Portal Operational
ProContractor Operational
ProContractor Cloud Operational
Viewpoint Enterprise Cloud Operational
Viewpoint for Cloud Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Viewpoint Knowledge Base Operational
Viewpoint Team Degraded Performance
Spectrum Operational
Viewpoint Academy Operational
Management Suite Operational
Viewpoint Field Time Operational
Viewpoint Analytics Degraded Performance
HR Management (For Spectrum) Operational
Service Tech Operational
HR Management (For Vista), Financial Controls, Field Management & Field Service Operational
Viewpoint Help ? Operational
Work Center Operational
Viewpoint Traqspera ? Operational
Asia / Pacific Operational
Viewpoint Field View Operational
Viewpoint for Projects Operational
Europe Operational
90 days ago
100.0 % uptime
Today
Viewpoint Field View Operational
Viewpoint For Projects Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 15, 2024

No incidents reported today.

May 14, 2024

No incidents reported.

May 13, 2024
Vista Web SMTP
Resolved - This incident has been resolved. Please refer to issue 114712 on the Viewpoint Customer Portal to complete final steps to resolve emails sent from Vista Web for cloud hosted environments if continued problems with emails sending out occur.
May 13, 18:28 UTC
Monitoring - A fix has been implemented and we are monitoring results. Please refer to issue 114712 on the Viewpoint Customer Portal to complete final steps to resolve emails sent from Vista Web for cloud hosted environments.
May 10, 00:32 UTC
Identified - Prior fix was identified to not fully address the issue. Additional steps are currently being taken to correct the impacted account, a further update will be added once these steps are completed. Thank you for your patience.
May 8, 16:46 UTC
Update - A short period this morning was identified where the send from account 'keystylenoreply@vcsclouds.com' was not sending messages. This has been updated. If you are using your own SMTP relay host, emails are not impacted. The 'keystylenoreply@vcsclouds.com' account has been adjusted & is now sending emails again.
May 8, 15:11 UTC
Monitoring - A fix has been implemented and we are monitoring the results. If you experience issues emailing from within hosted Vista Web environment(s), please submit a critical support case & include "Vista Web SMTP Failing" in the subject line.
May 8, 06:26 UTC
Update - We are continuing to work on a fix for this issue. As soon as it is available, we will work to apply the fix to the impacted environments.
May 7, 15:16 UTC
Identified - The cause has been identified and a fix is being created.
May 7, 00:05 UTC
Investigating - We are currently investigating an issue with Vista Web SMTP. If you experience issues emailing from within hosted Vista Web, please be patient and subscribe to updates here for up to date information regarding this situation.
May 6, 20:44 UTC
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024
May 9, 2024
Viewpoint Field View (NA) - VFV 2024r4.3 Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 9, 08:25 UTC
May 8, 2024
Viewpoint Field View (UK + EU) - VFV 2024r4.3 Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 20:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 8, 15:12 UTC
Viewpoint Field View (ANZ + APAC) - VFV 2024r4.3 Maintenance
Completed - The scheduled maintenance has been completed.
May 8, 14:10 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 13:10 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 8, 13:05 UTC
May 7, 2024
May 6, 2024
May 5, 2024

No incidents reported.

May 4, 2024
TurboSMTP Technical Issues
Resolved - The SMTP Settings have been pushed to all nodes. Some customers may have to call support to have their SMTP settings updated.
May 4, 17:50 UTC
Update - We have pushed a fix related to SMTP relay to affected nodes. Some customers may still need to reach out to support to have their SMTP settings updated during business hours.
May 4, 05:05 UTC
Update - Maintenance to correct the Turbo SMTP issue is being performed tonight on Cloud Hosted Servers, starting at 7pm PST. Please advise your users to log out of the system entirely before 7pm PST. The following morning all systems should be operational.

If your cloud-hosted system is inaccessible the following morning, 5/4/24, please call the Viewpoint dispatch number to request support.
May 3, 22:40 UTC
Identified - We've identified an issue with our SMTP provider, Turbo SMTP and taking steps to remedy the situation. Please subscribe for more updates, and thank you for your continued patience.
May 3, 19:50 UTC
Investigating - We continue to work with TurboSMTP on this issue.
May 3, 17:05 UTC
Monitoring - The problem with TurboSMTP has been quickly identified and should be resolved now. Please note: Any emails that may have bounced or not sent should just be resent.
May 3, 16:19 UTC
Investigating - We are currently investigating an issue with an SMTP service we provide to our hosted customers, called TurboSMTP. If you experience issues emailing from within hosted applications Vista/VRL, Vista Web, SSRS, or ProContractor, please be patient and subscribe to updates here for up to date information regarding this situation.
May 3, 16:15 UTC
May 3, 2024
May 2, 2024
Viewpoint Field View (NA) - VFV 2024r4 Maintenance
Completed - The scheduled maintenance has been completed.
May 2, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 2, 09:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 2, 08:23 UTC
May 1, 2024
Viewpoint Field View (UK + EU) - VFV 2024r4 Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 21:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 18:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 1, 09:30 UTC
Viewpoint Field View (ANZ + APAC) - VFV 2024r4 Maintenance
Completed - The scheduled maintenance has been completed.
May 1, 16:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 14:00 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
May 1, 12:32 UTC
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